Terms & Conditions
Please read the following terms and conditions very carefully as your use of service is subject to your
acceptance of and compliance with the following terms and conditions ("Terms").
By subscribing to or using any of our services you agree that you have read, understood and are bound by
the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms,
you must not subscribe to or use our services.
Your use of the Website, services and tools are governed by the following terms and conditions
herein by way of reference. If You transact on the Website, You shall be subject to the policies that are
applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with RETRO FOODS
Private Limited and these terms and conditions including the policies constitute Your binding obligations, with USTAADI
or legal person who has agreed to become a member of the Website by providing Registration Data while registering on
the Website as Registered User using the computer systems. The terms "we", "us", "our" shall mean RETRO FOODS Private Limited.
When You use any of the services provided by us through the Website, including but not limited to,
(e.g. Customer Reviews), You will be subjected to the rules, guidelines, policies, terms, and conditions
of time following the posting of changes will mean that you accept and agree to the revisions. As long as
limited privilege to enter and use the Website.
www.USTAADI.COM website ("Website") is an Internet based content and e-commerce portal owned and
operated by RETRO FOODS Private Limited, (“Company”) a company incorporated under the laws of India.
Use of the Website is offered to you conditioned on acceptance without modification of all the terms,
conditions and notices contained in these Terms, as may be posted on the Website from time to time.
USTAADI.COM at its sole discretion reserves the right not to accept a User from registering on the Website
without assigning any reason thereof.
The headings and subheadings herein are included for convenience and identification only and are not
intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right
to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites
in any manner whatsoever.
Interpretation Of Number And Genders:
The Terms herein shall apply equally to both the singular and plural form of the terms defined.
Whenever the context may require, any pronoun shall include the corresponding masculine and feminine.
The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation".
Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar
import refer to the Terms as a whole.
Exactness not Guaranteed
When You use the Website or send emails or other data, information or communication to Company,
You agree and understand that You are communicating with Company through electronic records and
You consent to receive communications via electronic records from the Company periodically and as
and when required. Company may communicate with you by email or by such other mode of communication,
electronic or otherwise.
- Acceptance of orders
- The orders are accepted via website, Android app, IOs app.
Prices for items are described on our Website and are incorporated into these Terms by reference.
All prices are in Indian rupees.
- All prices are exclusive of GST, service charges, delivery charges and packaging charges.
- Delivery charges would be levied for extended areas, beyond finalised radius of deliveries.
For menu prices, please refer to the Restaurant menu board and for other payment options please refer to www.ustaadi.com or Ustaadi’s
mobile application viz. UstaadiDelivery.
In certain cases, promotional prices apply. These prices are valid only during a specific period as long as stocks last. No entitlement to these prices may be invoked before or
after the specific period.
Ustaadi cannot be held to any price indications that are clearly incorrect, for example as a result of obvious typesetting or printing errors. No rights may
be derived from incorrect price information.
- Prices, products and Services may change at USTAADI's discretion.
- Methods of payment we accept: Cash, Card/ Debit Card, PayTM, Google Pay etc
While availing any of the payment method/s available on the Website, we will not be responsible or
assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly
to you due to:
- Lack of authorisation for any transaction/s, or
- Exceeding the preset limit mutually agreed by you and between your "Bank/s", or
- Any payment issues arising out of the transaction, or
- Decline of transaction for any other reason/s.
USTAADI.COM hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product
as delivered to the recipient. We DO NOT guarantee delivery of the exact replica of the food displayed on the website.
The product specifications (serving size, colour , description etc.) mentioned with the product photos displayed are
only approximate and indicative. There may be a slight variation in the pictures and the products delivered.
Products and services delivery - Date and Time slots:
Delivery orders are subject to customer addresses falling in the delivery area (area within which Ustaadi Delivers). The delivery area is defined from time to time by Retro Foods/Ustaadi at its discretion and is
subject to change.
Ustaadi shall use its best efforts to meet the scheduled delivery time conveyed on the phone to the customer, however, it does not guarantee these delivery timelines in every case. Ustaadi shall not have any liability to customer if the customer's order fails to meet in whole or in
part such scheduled delivery time.
Ustaadi reserves the right to reject the Delivery order or to cancel the same once it is accepted:
In case Ustaadi is unable to contact the customer due to any reason whatsoever on the mobile / landline number of the customer as provided by the customer
at the time of placing the order.
- In case of non receipt of payment in full or in part in any previous order.
In case of abuse to any employee/ representative /riders of Ustaadi in any previous incident.
- If there is a trend of order cancellations.
- If there is a trend of frequent complaints and consequent replacements.
- If customer has provided wrong, inaccurate, incomplete or incorrect address.
- If customer’s address is not falling in defined delivery area or beyond the delivery area of Ustaadi.
In view of difficult operating conditions for Ustaadi like heavy traffic or bad weather condition or New ’Year’s eve, during
Ganesh festival, Christmas and Navratri, political rallies etc.
In any other event at the sole discretion of Ustaadi , without the need to assign any reason or
In case we detect fraudulent behaviour, we are liable to cancel the order at our discretion and
we will not refund money in such cases.
Ustaadi will take reasonable steps to ensure that the personal information collected is accurate,
complete and up-to-date.
It is customer’s responsibility to ensure that customer himself/herself or an appropriate person is available at the delivery address and he/she must pay in full for the order placed through Ustaadi website. If customer or appropriate person fails to be present for acceptance of delivery, Ustaadi is entitled to charge the customer in
full the amount of order and the cost of delivery.
Upon delivery, customer shall pay in cash all charges (including delivery charges mentioned above)
incurred in connection with the order. Alternately, while placing the order on the Ustaadi website
www.Ustaadi.com customers may choose the online payment option, upon which they shall be redirected to an
external payment gateway, on which they are required to follow the payment gateway’s separate instructions
for effecting online payment. The payment gateway is not under Ustaadi’s control, and Ustaadi is not
responsible for and shall not be liable to any extent or in any manner for any payment-related or
internet-related issues faced by customers in relation to online payments including payment refunds,
and customers shall indemnify and keep fully and effectively indemnified Ustaadi
and its affiliates in this regard.
Ustaadi reserves the right to refuse or to accept or to cancel any order from any customer
beyond the delivery area or otherwise.
- Once the order has been placed it cannot be changed or cancelled by the customers for any reason.
In-Store Order - This service allows customers to use the Ustaadi app to skip the queue at the
counter to place their order to dine-in or take away directly on their phones. Customers can either
place their order once they're in the restaurant.
- No refund will be made in case orders fails to be delivered within provided time slot.
Only one attempt for delivery will be made. If a recipient is not available at the time of delivery,
second attempt will not be made and order will be cancelled. No refund will be made in such case.
A delivery attempt can be made again subject to our decision and you may be liable for additional
delivery charge in such cases. In the event the delivery is not executed during the attempt,
the customer shall still be charged for the order and the costs and no redelivery will be possible.
We will consider the order executed in the below cases:
- Incomplete delivery address due to which delivery ineffective .
- Premises locked.
Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient
for the delivery.
- Recipient refusing to accept the delivery.
- Delivered the product at the Gate / Neighbour as per instruction given by receiver.
- Recipient not available.
in case of permission not granted to our delivery executive to enter the delivery location.
For example the orders where delivery locations are premises like hospitals, Govt agencies,
societies , resorts hotels, any personal or public property, etc. and the recipient number is
Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme
weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine's Day,
Mother’s Day, Rakhi, New year Eve, Eid, Diwali, Holi, etc
While receiving delivery
- Recipient should check the food/item/order delivered before signing the receipt.
If product delivered found damaged, recipient should refuse to accept it and immediately inform
Any issues with the items delivered should be reported within 15 minutes of receipt, after that no request of
replacement or refund will be entertained.
Replacement if any will be provided entirely at the discretion of Ustaadi management.
Kindly allow a minimum of 6 to 8 hours for the replacement.
Minimalistic and cosmetic damages like packaging issues of food items/temperature of the food items served not being as per requirement /
spillage on account of transit will not be entertained
Use of Personal Information
You will be required to enter a valid phone number while placing an order on the Website.
By registering your phone number with us, You consent to be contacted by us via phone calls and / or SMS notifications. By registering on the Ustaadi Website ,
you allow Ustaadi to contact you for offers and updates relating to your account.
- The Promotions offered cannot be clubbed with any other offers/promotions/discounts.
- Participation in the Promotion shall imply full and unconditional acceptance of these terms and conditions.
Personal information may be uploaded on the site when using our Internet ordering system:
When using the Ustaadi’s internet ordering system additional information is collected when you place an order
online. This information assists in the delivery to your door and to verify your credentials. The internet order system also stores information about your order to help you remember and re-order the same menu in future.
Credit card and netbanking details:
Ustaadi does not store any of your credit card and/or netbanking details. We work with third-party secured
payment providers to handle online transactions who might store card information based on the user’s consent.
Third Party Disclosure:
Personal information that you submit to Ustaadi may be disclosed to a third party; such as our
vendors/suppliers and/or agents, who are employed to provide some of our services such; to meet
the purpose for which it was submitted. Of course, any use of this information by Ustaadi will comply with this
Policy. Occasionally, we will send marketing information to you, such as discount coupons, information about new
product offerings, etc. If you do not wish to receive such materials, requests should be made directly by
contacting us at the email or postal address listed below.
Email Address: firstname.lastname@example.org
Customer shall not disclose or post any sensitive information
Click Stream Data:
Each time you visit the our website our server collects some anonymous information, known as click-stream data,
including the type of browser and system you are using; the address of the site you have come from and move to
after your visit; the date and time of your visit; and your server's IP address. Ustaadi may collect this information
for statistical purposes to find out how the websites is used and navigated, including the number of hits,
the frequency and duration of visits, most popular session times. HRPL may use this information to evaluate
and improve our website.
“Cookies” are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes.
Cookies allow the website to remember important information that will make your use of the sites more convenient.
e.g., we track the total number of visitors to our website on an anonymous aggregate basis. We may also employ
cookies so that we recognize you when you revisit our sites and to keep track of the items/pages you view on our
website to help us customize your experience. For example, once you have placed an order you may be offered
the opportunity to personalize your order so that the system remembers it for future use.
We may associate personal information with a cookie file in those instances.
With most internet browsers, you can erase cookies from your computer hard drive, block all cookies,
or receive a warning before a cookie is stored. If you want to do this, refer to your browser instructions or
help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features
of our sites.
If we change our Policy, we will post the revised version here, so we suggest that you check here periodically
for the most up-to-date version of our Policy. Your continued use of the sites will be deemed acceptance of the Policy.
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit,
display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any
information or software obtained from the Ustaadi Website. Limited reproduction and copying of the content of
the Website is permitted provided that USTAADI's name is stated as the source and prior written permission of
USTAADI.COM is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction,
copying of the content for commercial or non-commercial purposes and unwarranted modification of data and
information within the content of the Website is not permitted.
User Conduct and Rules:
You agree and undertake to use the Website and the Service only to place orders , post and upload messages
and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a
Service, you will not:
Contents Posted on Site:
- defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others
publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing,
obscene, indecent or unlawful topic, name, material or information
upload files that contain software or other material protected by intellectual property laws unless you own
or control the rights thereto or have received all necessary consents
upload or distribute files that contain viruses, corrupted files, or any other similar software or
programs that may damage the operation of the Website or another's computer
- conduct or forward surveys, contests, pyramid schemes or chain letters
download any file posted by another user of a Service that you know, or reasonably should know,
cannot be legally distributed in such manner
falsify or delete any author attributions, legal or other proper notices or proprietary designations or
labels of the origin or source of software or other material contained in a file that is uploaded
- use our website to copy, publish or send mass mailings or spam.
use our website to copy, publish or send material which is illegal or unlawful, or material which could
give rise to legal action under Indian Laws and other applicable law.
All material you copy, publish or send via our website must not be hateful, discriminatory
or inflammatory; such material must not infringe any person’s intellectual property rights or rights of confidence,
impinge upon any person’s privacy, or constitute incitement to commit a crime; further, material must not be
misleading, deceptive, pornographic, threatening, abusive, harassing or menacing. violate any code of
conduct or other guidelines, which may be applicable for or to any particular Service
- violate any applicable laws or regulations for the time being in force in or outside India; and
violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of
the Website contained elsewhere herein
We reserve the right to edit or remove any material posted upon our website. We also reserve our right to
take such action as we deem appropriate to deal with the posting of unsuitable material, including suspending or
cancelling your account, restricting your access to our website, or commencing legal proceedings against you.
User Warranty and Representation:
reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed
in any way (including "mirroring") to any other computer, server, Website or other medium for publication or
distribution or for any commercial enterprise, without USTAADI's express prior written consent.
You may use information on the products and services purposely made available on the Website for
downloading, provided that You;
use such information only for your personal, non-commercial informational purpose and do not copy or
post such information on any networked computer or broadcast it in any media,
- make no modifications to any such information, and
- do not make any additional representations or warranties relating to such information
You shall be responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles,
opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Website
(collectively, " Content"). Such Content will become our property and you grant us the worldwide, perpetual and
accordance with applicable law, use the Content or any of its elements for any type of use forever, including but
not limited to promotional and advertising purposes and in any media whether now known or hereafter devised,
including the creation of derivative works that may include the Content You provide. You agree that any Content
and you are not entitled to any payment or other compensation for such use.
Ustaadi will not be responsible for any misuse of any content by any third party subscriber to the website or
In respect of all material that you post on our website, you grant to us a worldwide, irrevocable,
non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute such material
in any media, together with the right to sub-license such rights
The user guarantees, warrants, and certifies that you are the owner of the content which you submit or
otherwise authorized to use the content and that the content does not infringe upon the property rights,
intellectual property rights or other rights of others. You further warrant that to your knowledge, no action,
suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark,
trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by
Intellectual Property Rights:
Links To Third Party Sites:
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a
third party and so expressly mentioned, USTAADI.COM owns all Intellectual Property Rights to and into the Website,
including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents,
utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions
(whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons,
and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the
Website belonging to USTAADI.COM without obtaining authorization from USTAADI.COM.
Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be
responsible for any content that you provide or upload when using any Service, including any text, data,
information, images, photographs, music, sound, video or any other material which you may upload, transmit or
store when making use of our various Service. However, with regard to the product customization Service
(as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to
the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby
you grant a non-exclusive license for the use of the same
The Website may contain links to other websites (“Linked Sites”).The Linked Sites are not under the control of
USTAADI.COM or the Website and USTAADI.COM is not responsible for the contents of any Linked Site, including without
limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. USTAADI.COM is not /
responsible for any form of transmission, whatsoever, received by you from any Linked Site. USTAADI.COM is providing
these links to you only as a convenience, and the inclusion of any link does not imply endorsement by USTAADI.COM or
the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns
thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance
on such information.
Disclaimer Of Warranties/Limitation Of Liability:
USTAADI.COM has endeavoured to ensure that all the information on the Website is correct, but USTAADI.COM
neither warrants nor makes any representations regarding the satisfactory quality, accuracy, fitness for a
particular purpose or completeness of any data, information, security of information, product or Service, or
related graphics contained on the website for any purpose ( or to third party information, products and services).
Any reliance you place on such information is therefore strictly at your risk as to costs and consequences.
In no event shall USTAADI.COM be liable for any direct, indirect, punitive, incidental, special, consequential
damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized
access to or alteration of the user's transmissions or data; (c) any other matter relating to the services;
including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected
with the use or performance of the Website or Service. Neither shall USTAADI.COM be responsible for the delay or
inability to use the Website or related services, the provision of or failure to provide Services, or for any
information, software, products, services and related graphics obtained through the Website, or otherwise arising
out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further,
USTAADI.COM shall not be held responsible for non-availability of the Website during periodic maintenance operations
or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond
USTAADI's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained
through the Website is done entirely at their own discretion and risk and they will be solely responsible for any
damage to their computer systems or loss of data that results from the download of such material and/or data
This Website, all the materials and products (including but not limited to software) and services, included on or
otherwise made available to You through this site are provided on "as is" and "as available" basis without any
representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the
foregoing paragraph, USTAADI do not warrant that:
- This Website will be constantly available, or available at all; or
- The information on this Website is complete, true, accurate or non-misleading.
USTAADI will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in
connection with, the Website
USTAADI does not warrant that this site; information, Content, materials, product (including software) or
services included on or otherwise made available to You through the Website; their servers; or electronic communication
sent from us are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute,
advice of any kind
You agree to indemnify, defend and hold harmless USTAADI.COM from and against any and all losses, liabilities,
claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest
chargeable thereon) asserted against or incurred by USTAADI.COM that arise out of, result from, or may be payable by
virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to
be performed by you pursuant to these Terms.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our website/mobile app or in the Terms and Conditions that contains
typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers,
availability etc. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update
information or cancel orders if any information in the Terms and Conditions or on any related Website/App is
inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation
to update, amend or clarify information in the Terms and Conditions or on any related Website/App, including without
limitation, pricing information, except as required by law. No specified update or refresh date applied in the
Terms and Conditions or on any related Website/App, should be taken to indicate that all information in the
Terms and Conditions or on any related Website/App has been modified or updated.
USTAADI.COM may suspend or terminate your use of the Website or any Service if it believes, in its sole
and absolute discretion that you have breached a term of these Terms.
If you or USTAADI.COM terminates your use of the Website or any Service, USTAADI.COM may delete any content
or other materials relating to your use of the Service and USTAADI.COM will have no liability to you or any third
party for doing so.
You shall be liable to pay for any Service or product that you have already ordered till the time of Termination
by either party whatsoever.
These terms shall be governed by and constructed in accordance with the laws of India without reference to
conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction
of the courts at Mumbai .
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity
or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision
and all other provisions of these Terms shall continue to be in full force and effect.
As per these Terms, users are solely responsible for every material or content uploaded on to the Website.
USTAADI.COM does not review the contents in any way before they appear on the Website. USTAADI.COM does not verify,
endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website.
Users can be held legally liable for their contents and may be held legally accountable if their contents or material
include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any
abuse or violation of these Terms, please report to info@USTAADI.COM
Limitation of Liability:
IN NO EVENT SHALL USTAADI BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND
Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this
Website to ceo@Ustaadi.com
USTAADI reserves the right, to modify, suspend, or discontinue the sale of any product or services with or
without prior notice at any time.
The acceptance of order is subject to availability of products, delivery areas and time.
The order may or may not be accepted. The order might be cancelled after assessing the circumstances and
communicated to customer. In such case amount paid is fully refunded.
If the duplicate order with the similar details are placed, we will try to contact the customer, and in
case of no response from the customer, we will process both the order. Any argument risen after that will not